Spinando Terms and Conditions

Welcome to Spinando Casino. These Terms and Conditions govern your use of our website and services, including all games, promotions, and payment methods available on our platform. By registering an account with Spinando, you confirm that you have read, understood, and agreed to the terms set out below. If you do not agree with any part of these terms, we kindly ask you not to use our services.

About Our Casino

Spinando Casino is owned and operated by Metlait SRL, a company registered in Costa Rica (reg. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801. We operate under a license issued by the Tobique Gaming Commission, E-gaming license No. 0000064. We established our platform in 2023 and have since focused on delivering a secure and entertaining environment for players across Australia, New Zealand, Canada, Ireland, Germany, Norway, Finland, Italy, and Arabic-speaking countries.

Our website is available in multiple localizations, including English, English-Australia, English-New Zealand, English-Canada, English-Ireland, Arabic, German, Norwegian, Finnish, French-Canada, and Italian, so players from our target markets can enjoy a smooth experience in their preferred language variant.

Eligibility and Account Registration

To create an account and complete Spinando register procedures, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require accurate and truthful information during Spinando casino registration, and you are responsible for keeping your login credentials confidential. Any use of our platform through a Spinando login that violates these terms may result in account suspension.

We do not accept players from a number of restricted jurisdictions, including but not limited to the United States of America, United Kingdom, Spain, France and its overseas territories, Netherlands, Israel, Lithuania, Curaçao, Greece, Belgium, and several other listed territories. We reserve the right to request proof of residency and identity at any time to confirm eligibility.

Account Verification (KYC)

We at Spinando require identity verification before processing your first withdrawal. You agree to provide valid documentation, including proof of identity, address, and payment method ownership, when requested. We may suspend withdrawal requests until verification is complete, and we reserve the right to decline service to anyone who fails to meet our verification standards.

Deposits and Withdrawals

Our casino supports a wide range of currencies, including EUR, USD, AUD, CAD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, BNB, LTC, DOGE, BCH, and USDT. When making a Spinando deposit, minimum amounts vary by method, starting from €10 via Flexepin and €20 for most other options, while Interac requires a minimum of 30 CAD.

For Spinando withdrawal requests, minimum amounts are generally €20, though Skrill requires €50 and bank transfers require €500. We apply withdrawal limits of €4,000 per day, €16,000 per rolling 7 days, and €50,000 per rolling 30 days across all supported currencies. Progressive jackpot wins are paid in full outside these standard limits.

We process approved withdrawals within up to 72 hours, though actual cashout times depend on the method chosen. Crypto and e-wallet withdrawals are typically instant, Interac transfers take 1-3 banking days, and bank transfers or card withdrawals may take 1-5 banking days. Each deposit must be wagered three times before it becomes eligible for withdrawal.

Bonuses and Promotions

At Spinando, we offer a generous Spinando bonus package for new players, including a 275% match up to €1,750 plus 150 free spins spread across your first three deposits. Our Spinando bonus code system works as follows: use code DISCOVER for your first deposit bonus of 100% up to €500 plus 150 free spins delivered over ten days, EXPLORE for your second deposit bonus of 100% up to €500, and PURSUIT for your third deposit bonus of 75% up to €750. Crypto depositors can use code CRYPTO for an alternative 200% bonus up to €1,000 on their first deposit.

All Spinando promo code offers carry a 40x wagering requirement on both the bonus amount and any free spin winnings, with a maximum bet of €5 while a bonus is active. Slot games contribute 100% toward wagering, while table games, video poker, roulette, and crash games contribute only 5%. Please note that these welcome offers are not available to players from Croatia, Serbia, Finland, and Sweden.

We also run a Weekly Reload promotion using code QUEST, offering free spins based on deposit tiers, along with cashback opportunities, Drops & Wins tournaments by Pragmatic Play with a €2,000,000 prize pool, and bonus spins for installing our PWA app. If you're searching for a Spinando no deposit bonus, we occasionally offer no-deposit free spins subject to 50x wagering and a maximum cashout cap of €50 (or equivalent in AUD/NZD).

Loyalty Program

Our VIP Club features 50 levels with automatic enrollment after your first deposit. You earn 1 comp point for every €5 wagered on slots using real money, and 300 comp points convert to €1. Rewards range from free spins at lower levels to cash prizes reaching €100,000 at the highest tiers. We credit level rewards within 24 hours, and VIP bonuses carry a 10x wagering requirement applicable to slots only.

Games and Software Providers

Spinando Casino offers over 14,000 games from 164 software providers, including Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming, Play'n GO alternatives like PG Soft, and many more. Our Spinando slots collection exceeds 2,000 titles, complemented by more than 100 jackpot games. For those who enjoy Spinando live casino action, we partner with providers such as Evolution, Ezugi, Pragmatic Play Live, and Vivo Gaming to deliver blackjack, roulette, baccarat, poker, Dragon Tiger, Teen Patti, and Punto Banco in real time.

We cannot guarantee uninterrupted access to every game at all times, as availability may depend on provider licensing, technical maintenance, or regional restrictions. We reserve the right to modify our game library without prior notice.

Spinando App and Platform Access

We offer our services through desktop, mobile browser, and a dedicated Spinando app available as a Progressive Web App for both iOS and Android devices. The Spinando casino app mirrors the full functionality of our desktop site, allowing you to manage your account, make deposits, and access our full game catalogue from your mobile device.

Responsible Gambling

We are committed to promoting responsible gaming. You may request deposit limits, time-outs, or self-exclusion at any time through our customer support channels. We encourage you to gamble only with funds you can afford to lose and to treat our games as entertainment rather than a source of income.

Limitation of Liability

We strive to maintain a stable and secure platform, but we do not guarantee that our services will be free from interruptions, errors, or technical issues. To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat, email at support@spinando.com, or through our contact form. We offer support in English, German, French, Italian, Finnish, Norwegian, and Arabic to assist players across our target markets.